• Identification
Company name CREOLA SARL
Manager last name MICHELUTTI
Manager first name SERGE
Head office 4 RUE DES VIGNES
Zip code 68290
City LAUW
Country France
Phone 00 33 (0)3 89 38 80 28

E-mail contact@version-maison.com & contact@linens-store.com
Web site www.Version-Maison.fr & www.Linens-Store.com

Intracommunity VAT No. FR30488247081
RCS Mulhouse TI 488 247 081
APE/NA code 7022Z

• General conditions of sale

This website is the property of CREOLA SARL company (limited liability company) in its entirety, as well as all the rights related to it. Any reproduction, integral or partial, are systematically subjected to the authorization of the owners. However, the hypertext links towards the website are allowed without specific request.

STILL MORE WARRANTIES FOR YOUR SECURITY :

- SATISFACTION OR YOUR MONEY BACK DURING 7 DAYS :

YOU HAVE 7 DAYS FROM THE DATE OF RECEIPT TO SEND US BACK ALL THE ORDERED ITEMS IN THEIR ORIGINAL PACKAGING.
The return of the parcels will be done exclusively in recorded delivery (for France and CEE countries) and will be charged to the customer.
Any damaged or incomplete item can't be refunded or exchanged.

YOU MUST IMPERATIVELY CONTACT US BEFORE SENDING US BACK GOODS. WE WON'T ACCEPT ANY PARCEL THAT HAS NOT BEEN AUTHORIZED BY OUR CUSTOMERS SERVICE.

IF WE HAVE TO ORDER ITEMS TO OUR SUPPLIERS, DELIVERY TIMES WILL BE VARIABLE.
However, if an item is out of stock, we will inform you by e-mail as soon as possible and we will give you the approximative delivery time for the item(s).
If the parcel is damaged or incomplete, you must IMPERATIVELY say it to the postman and HAVE RESERVATIONS ABOUT IT WHEN YOU HAVE TO SIGN THE GOODS RECEIPT.
MIND THAT ANY COMPLAINT WILL NOT BE POSSIBLE IF YOU DID NOT HAVE RESERVATIONS DURING THIS TRANSACTION WITH THE POSTMAN OR DELIVERY MAN.

- FOR THE COUNTRIES OUT OF EEC, THE ITEMS ARE BOUGHT EXCLUSIVE OF VAT(19,6%) AND CUSTOMER WILL HAVE TO PAY TAXES IN HIS/HER COUNTRY OF ORIGIN.

1. ACCEPTANCE, TERMS AND CONDITIONS :
INTERNATIONAL CUSTOMERS : For international customers you have to send us a copy of your identity documents to finish your order.
The customer aknowledges having perused, when ordering, the particular conditions of sales stated on this screen, and expressly declares to accept them with no reservation.
The present general conditions of sale govern the contractual relations between CREOLA SARL Company (limited liability company) and its customer, the two parties accept them with no revervation. These general conditions of sale will prevail on any other condition appearing in any other document, except a special express and written dispensation.

2. ITEMS :

The photographs illustrating the items do not enter the contractual field. If any mistake has slipped into them, on no account, VM Déco SARL Company (limited liability company) could not be held responsible. The major part of the items proposed to its customers by CREOLA SARL Company (limited liability company) is available in our warehouse.

3. ORDERS :

The systems of automatic recording are regarded as a proof of the nature, the contents and the date of the order. CREOLA SARL Company (limited liability company) confirms the acceptance of the customer's order to the e-mail address he/she provided. The sale will only be concluded at the confirmation of the order. CREOLA SARL Company (limited liability company) reserves the right to cancel any order of a customer with whom there was a litigation related to the payment of a former order. The information provided by the purchaser when ordering engages him/her : in case of error in the wording of the consignee details, the salesman could not be held responsible for the impossibility in which he could be to deliver the goods.

4. DELIVERY :

The delivery company engages himself by contract with CREOLA SARL Company (limited liability company) to deliver the order to the purchaser address provided by CREOLA SARL Company (limited liability company). In case of a delivery called "cash with order", the customer engages himself to pay the delivery company or its representative the whole amount indicated at the confirmation of the order.
Moreover, for the deliveries out of Metropolitan France, the customer engages himself to pay all the taxes due to the goods importation, customs duty, VAT, and any other taxes due under the terms of the laws of the country of receipt of the order. All the orders placed to CREOLA SARL Company (limited liability company) are intended for personal use of customers. Customers or items consignees don't allow themselves any partial or total items resale. CREOLA SARL Company limited liability company) can not be held legally responsible if customers did not pay these taxes.
Delivery will be carried out by La Poste with "Colissimo suivi", according to the transport chosen by customer in Metropolitan France. Delivery is carried out in the time slot envisaged with customer by the direct delivery of the item to the announced consignee, or in case of absence, to another person entitled by customer. The possible delays do not give the right to the purchaser to claim for damages. CREOLA SARL Company limited liability company) CANNOT BE HELD RESPONSIBLE FOR THE DELIVERY DELAYS TAKEN BY LA POSTE IN CASE OF STRIKES OR TECHNICAL HITCH.
Delivery in the countries of the EEC are carried out by La Poste with "Colissimo suivi Europe". For the countries out of the EEC, deliveries are carried out by the international mail service.
In case of a technical item, customer will particularly be careful to check the good working order of the delivered item, and to read the directions of use provided to him. In case of apparent defects, the purchaser has the right to return the goods in the terms and conditions envisaged in this document.
Here are the cases of absolute necessity which could discharge the salesman from his obligation to deliver : war, riots, fire, strikes, accidents, impossibility of being supplied. The goods always travel at the own risks of the purchaser. Always check your parcel at the delivery.
For reasons of availability, an order can be delivered in several times to the customer. The customer will have to pay only one delivery. If the customer wishes 2 different places for delivery, he/she has to place 2 orders, with linked delivery expenses.

5. RETRACTATION:

You have 7 days (from the receipt of the items) to make up your mind. In case of exchange or refunding, return the new items in their original packaging, intact, together with all the possible accessories, directions of use and documentations to the following address:

CREOLA SARL
4 RUE DES VIGNES
68290 LAUW
France

In case of the exercise of the right of retractation, CREOLA SARL Company limited liability company) has to refund the amounts paid by customer, with no expense, except for the return expenses. Refunding is due within a maximum of 15 days.

6. PRICING :

Prices are expressed in euros.
The price indicated on the items descriptions does not include the shipping.
The price indicated in the confirmation of order is the final price, expressed all inclusive and including VAT for France and the countries of the EEC.
Check with your local customs office regarding taxes or duties that may be collected at the time of delivery or to determine any restrictions on importing.
This price includes the price of the items, the charges for handling, packaging and storage of the items, the charges for shipping and startup.

7. PAYMENT :

The price invoiced to customer is the price indicated on the confirmation of order addressed by CREOLA SARL Company limited liability company).
The price of the items is to be paid cash the day of the effective order.
The payment is carried out by credit card with the label CB.
Online, SP+ CAISSE D'EPARGNE allows you to pay via a CAISSE D'EPARGNE bank server, in a secured environment.
Your credit card number is thus directed towards the bank server, your payment is directly carried out to a bank in a secured environment, without passing by the shop server, all the more important guarantee as your numbers are only known by our bank partner (CAISSE D'EPARGNE).
The order validated by the customer will be considered effective only when the bank payment centres concerned give their agreement. In case of refusal from these centres, the order will be automatically cancelled and customer will be warned by e-mail. Moreover, CREOLA SARL Company limited liability company) reserves the right to refuse any order from a customer with whom there is a litigation.

8. LITIGATION :

This contract is subjected to the French law. CREOLA SARL Company (limited liability company) cannot be held responsible for damages of any kind, material or immaterial or body damages, which could result from a faulty working or misuse of the marketed items.
The same thing goes for the possible modifications that could be made by manufacturers. The responsibility of CREOLA SARL Company (limited liability company) will be, in any case, limited to the amount of the order and could not be blamed for simple errors or omissions which could have remained despite all the precautions taken for the items presentation.

In case of difficulties in the application of this contract, the purchaser has the possibility, before any legal action, to seek for a friendly solution, in particular with the help of a trade association of the sector, a consumers association or any other consultant of his/her choice.
Keep in mind that the search for a friendly solution does not stop the "short period" of legal guarantee, nor the contractual warranty period. Keep in mind that generally and subject to the appreciation of the Courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the purchaser honours his/her financial commitments towards the salesman.
The complaints and objections will always be received with a careful consideration, the good faith always being supposed for the one who makes the effort to explain the situations. In case of litigation, customer will first ask the company to find a friendly solution.
If not, the Commercial Court of MULHOUSE is the only one who is qualified, whatever the place of delivery and the mean of payment accepted.

9. WARRANTY :

In any case, CREOLA SARL Company (limited liability company) can't be held responsible for the nonrespect of the regulations and legal provisions in force in the country of receipt, the responsibility for CREOLA SARL Company (limited liability company) is systematically limited to the value of the blamed item, valu at the date of the sale, and with no possibility for resort towards the brand or the producing company of the item.
In any case, customer profits from the legal guarantee of eviction and hidden defects. (Art.1625 and following ones of the French Civil Code). With the condition that the purchaser makes the proof of a hidden defect, the salesman has legally to repair all the consequences (Art.1641 and following ones of the French Civil Code); if the purchaser adresses himself to the Courts, he has to do it within a "short period" as from the discovery of the hidden defect (Art. 1648 of the French Civil Code).
You can contact the customer service :
5 days out of 7 (from Monday to Friday included)
By e-mail to : contact@linens-store.com

10. LEGAL INFORMATION :

It is obligatory to fill the personal information collected for remote sale, this information being essential for the treatment and the dispatching of orders, the invoicing and the warranty contracts. If we do not have all the necessary information, the order will not be validated.
In conformity with the law "Data and Liberties", the personal information treatment relating to customers was subject to a declaration at the Commission Nationale de l'Informatique et des Libertés / CNIL (National Commission for Data and Liberties). According to Article 34 of the January 6th, 1978 law, customer has a right of access, modification, correction and suppression of his/her personal data, that he/she can exert at CREOLA SARL Company (limited liability company).